Our on-line Claims Portal enables you to make, manage and view your claims at the touch of a button. In addition, your dedicated claims handler will be on hand to assist you with expert advice and guidance as often or as little as required. Whilst our on-line portal allows quick and efficient administration of claims, we will still pick up the phone whenever we can to talk you through the claims process and how the Policy will react and you can of course phone us if you need an immediate response.
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We have the most experienced claims handlers in the industry, who all have the broadest claims handling authority so you can be rest assured that you are talking to somebody who understands and can make a decision there and then. All our claims handlers undertake to:
We have been very impressed with Vantage’s claims handling, not only do we use a simpler online claims portal compared to our previous provider, but the claims team pick up the phone and chat through any issues instead of sending impersonal emails to get to the nub of the point. Payments are smooth and seamless as we can always bill Vantage on an interim basis.
