Dedicated Claims Handler

We have the most experienced claims handlers in the industry, who all have the broadest claims handling authority so you can be rest assured that you are talking to somebody who understands and can make a decision there and then. All our claims handlers undertake to:

  • Apply the Policy terms and conditions in a manner that they would regard as fair if they were in your position or your client’s position
  • Apply the Policy terms in a consistent manner
  • Deal with claims within the prescribed turnarounds
  • Explain fully to you how we have arrived at our decisions
  • Immediately pre-authorise up to £1,000 over the phone for any urgent cases
  • Pay fees invoiced weekly by BACS / faster payments
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Our
experience:

225
Combined Years of Fee Protection Experience
90 %
Accountants Switched From Another Provider
99 %
Retention Rate
90 %
Claims accepted
We have been very impressed with Vantage’s claims handling, not only do we use a simpler online claims portal compared to our previous provider, but the claims team pick up the phone and chat through any issues instead of sending impersonal emails to get to the nub of the point. Payments are smooth and seamless as we can always bill Vantage on an interim basis.

Sterling Chartered Accountants

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