Advice Lines – The Level of Insight and Opinion you Require

Fee Protection Insurance

Access to telephone advice is included with our Tax Fee Protection Insurance. The advice lines cover tax, IR35, HR, employment law, health & safety and legal.

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Tax & VAT Advice Lines

Vantage accountancy clients have unlimited access to our market leading Tax and VAT advice lines.  The Vantage Tax and VAT advice lines don’t just give you access to a ‘telephone advisor’ who will read from an HMRC manual, but instead you get access to a team of experienced and qualified tax consultants, who can give you the level of insight and opinion that you require including a practical answer which is often missing from similar advice lines.  

  • Our in-house tax & VAT advisors have over 250 years’ experience between them and are some of the most experienced advisors in the industry
  • Our advisors are on ‘first name terms’ with many of our clients
  • We staff at a level that means that 90% of calls get answered by an advisor first time and calls backs are dealt with within two hours (and normally within an hour)
  • Accountants have access to a tax & VAT email service for written advice

Our Tax Advisors

Nick Lovett

Nick Lovett
Tax Manager

Nick joined us in March 2018 taking on the role as Tax Manager. Nick was recruited from the corporation tax department of the fastest growing accountancy firm in 2017 based on the Accountancy Age listing. Nick has considerable and wide-ranging experience on tax advice lines having worked in a similar role between 2012 and 2016. At that time he was required to deal with all major taxes involving consultancy reports and IR35 contract reviews involving research into the technicalities of legislation. He also undertook presentations and seminars to accountants and companies, significantly to address the IR35 rules and interpretation thereof but numerous other subjects as well.

Nick specialises in IR35, capital allowances corporate taxes and planning and HMRC investigations.

Nick has spent his entire career working in tax and has worked for Grant Thornton, Moore Stephens and Tenon in both personal tax and corporate tax teams.>

Nick Lovett

Elaine Wood
Tax Consultant

Elaine is a former Inspector of Taxes with 23 years’ experience in various departments of HMRC. Involved in technical decision making, investigations for both personal and corporate enquiries, together with attendance at appeal hearings.

Elaine spent the latter part of her career with HMRC as a Self Assessment educator delivering seminars and tutorials to both accountancy practices and traders. On leaving HMRC Elaine took up a role as Tax Manager in a mixed accountancy practice where Elaine’s work covered all areas of taxation, along with supporting and training junior staff and an involvement in a business development programme for local enterprises. Since 2010 solely employed on tax advice lines covering all aspects of taxation, but specialising in enquiry work and capital gains tax issues.

Nick Lovett

Paul McKenzie
Tax Associate

Paul qualified as an accountant (ACCA) in 1988 and joined KPMG as an Audit Manager and gained initial experience of company taxation. He moved on to concentrate on taxation at AT&T where he was responsible for Corporation Tax for all UK companies of the group as well as PAYE/P11D year-end routines. He also had responsibility for overseeing PWC completion of European subsidiaries VAT returns.

Paul moved to take a role as Tax Advice Line Manager at Mentor Services (part of RBS) in 2001 before joining us in 2010 where he took on the role of Advice Line Manager before more recently moving to an associate role.

Nick Lovett

Julie Rose
Tax Consultant

Julie joined us in September 2003 as a Tax Consultant, having spent the previous 18 years working at the Inland Revenue. Whilst at the Revenue she was a Revenue Officer and spent the last 6 years working on a telephone unit giving PAYE and Self-Assessment advice and assistance to Accountants and Taxpayers.

Julie advises clients on all aspects of tax and payroll.

Nick Lovett

Linda Eales
Tax Associate

Linda worked for HM Revenue & Customs as a Tax Officer for nine years and then went on to work for a local accountancy firm as a Tax Senior dealing with all types of business, companies and individuals. She then commenced working as Tax Consultant on a helpline for a large publishing company before joining us during September 2000 where she was promoted to Tax & Tax Claims Manager for Tax Fee Protection Insurance.

Linda moved to Taxwise in 2007 where she ran the claims and tax advice department, before re-joining us in 2011 as a Tax Consultant. Linda deals with all aspects of tax but specialises in IR35 and has particular expertise in the settlements legislation and was involved in the Artic System case.

Carl Whittaker

Carl Whittaker
Tax Associate

Carl is a former Inspector of Taxes who, whilst with the Revenue, lectured at the Taxes Training Centre and also spent some time in investigations. Following the Revenue he spent 12 years in practice and was Director of Tax for a large northern Chartered Accountancy practice.

Carl specialises in Construction Industry matters, Status, Appeals before the Commissioners of Income Tax, IR35 and also HMRC investigations, he has successfully represented clients before the Commissioners of Income Tax challenging HMRC’s refusal to renew CIS 5 and 6 certificates.

Nick Lovett

John Riseborough
Tax Consultant

John started his career in tax in 1977 joining the Inland Revenue at West Bromwich.

After 13 years and following promotions, he was headhunted out to a local accountancy practice in Birmingham. Over the following years he worked at various small accountancy firms around the East and West Midlands. A major change took pace in 2004 when John took on a role as an advisor to accountants, role he has fulfilled since then. April 2019 saw John’s arrival at Vantage Fee Protect.

A tax generalist, John also specialises in Stamp Taxes and cross border taxation. John will always look for the practical applications of the rules to a particular situation.

Our VAT Advisors

Nick Lovett

Jane Deeks
VAT Associate

After graduating in law Jane became a Solicitor by qualification and a practising Chartered Tax Advisor, specialising in VAT. She is also a member of the VAT Practitioner Group. Jane has over 20 years experience starting her career as a graduate trainee with PwC. She has worked for three of the top four accountancy firms, a small tax boutique practice specialising in VAT investigations and litigation, as well as a small and medium tier accountancy practice where she was responsible for setting up and running the VAT departments.

Jane has experience in dealing with large corporate clients, as well as smaller OMBs. She understands the needs of the big companies and the passion, or sometimes the despair, of the sole trader. Jane’s experience extends to all areas of VAT. She has particular experienced in land and property, partial exemption, planning and consultancy.

Jane joined Vantage in May 2019 and has extensive experience having previously worked on a VAT telephone helpline in the past.

Nick Lovett

Tony Pocock
VAT Consultant

Tony joined us directly from HMRC where he has spent the last 25 years dealing with VAT issues. Many of those years he has been heavily involved in VAT compliance work including visits to ensure businesses are meeting their obligations and has dealt with 100s of VAT enquiries. He was part of the VAT Education Team supporting SME businesses from registration to complex VAT matters.

With his vast experience of VAT at all levels he is in a perfect position to advise and support clients as to how to best avoid VAT disputes with HMRC.

Nick Lovett

Annette Woods
VAT Consultant

Annette has 28 years’ experience in Industry working on indirect tax compliance for multinational companies. She has particular expertise in international and cross-border VAT and has lived and worked in the UK and Germany and has spent the majority of her career on assignments in major European countries.

Annette then worked in an Accountancy practice for two years as a VAT Manager and since 2014 she has been working as a VAT consultant on the VAT advice helplines.

Tony Trotman

Tony Trotman
VAT Associate

Tony spent 22 years in HMRC dealing with all aspects of VAT, Customs and Excise duties in various parts of the country. He then moved into private practice with a firm of accountants in Birmingham to establish a consultancy service dealing with VAT, imports and exports and disputes with HMRC. Tony has been working with us since the company was formed and has advised on all aspects of VAT including representing clients at VAT Tribunals.

HR, Employment Law and Health & Safety

Our dedicated team of qualified professionals are available to take calls from our accountancy clients and their clients on any HR, employment law and/or health & safety issues.  Our advice lines have been in operation for over two decades and cover a variety of topics including: 

  • Performance and absence management
  • TUPE
  • Redundancies
  • Calculating holiday entitlements
  • Grievances and disciplinary processes and more 

This service has proven invaluable in supporting clients through the Covid 19 pandemic. 

Business & Legal Advice Line

Vantage Fee Protect accountancy clients and their insured clients have unlimited access to invaluable advice on all aspects of commercial and personal law, including:

  • Company and commercial law
  • Data Protection
  • Intellectual Property
  • Restrictive covenants 
  • Landlord and tenant disputes
  • Employment and settlement agreements
  • Consumer law
  • Business contracts
  • Neighbour disputes
  • Property disputes
  • Wills and probate issues
  • Insolvency and debt collection
  • Vehicle disputes
  • Initial advice on personal injury claims

That’s not all...

Find out about the other services that we offer

Vantage Fee Protect Customer Testimonials

Having changed over to Vantage a couple of years ago we have been very satisfied with the service. Especially the claims handling and technical advice lines for both our firm and insured clients on employment and business legal matters. The webshop Vantage offer allows our clients to join and pay electronically. This positively impacts our bottom line and makes things simple and efficient for our clients.
Linda Giles Chartered Accountant

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