Twice as many calls, same great service\n\n\n\nNo doubt many of our clients are relieved that the 31st January \ndeadline has now passed and are looking forward to workloads returning \nto normal levels!\n\n\n\nAs you would expect the calls to our tax advice line increase \nsignificantly during January, with call volumes almost double the number\n that we normally receive. Our Tax Advice line also handled 20% more calls\n this January than it did in January 2018, an increase that is \nindicative of the growth we have seen in accountancy clients and the \nincreasing value that those clients place in this service.\n\n\n\n\n\n\n\nDespite the increase in numbers, 85% of all calls \ntaken were answered by a tax consultant first time, without the need for\n a call back. Where none of our advisors were available and a request \nfor a call back was made, nearly all call backs were dealt with within two working hours of the original call.\n\n\n\nAt Vantage we deliberately overstaff our tax advice line,\n in order to ensure that you get through to an advisor first time and \nthe advisor has the time to consider your query fully. We really pride \nourselves on the quality of this service and were delighted to see that \nthis quality was maintained throughout January. Not forgetting that when\n you speak to our advisors you are speaking to some of the most \nexperienced consultants in the industry, not just from working on tax \nadvice lines but in private practice and \/ or for HMRC. This experience \nensures that our consultants can give you the right answer, first time.\n\n\n\nSo if you are a Vantage client and have a Tax or VAT query, don\u2019t \nforget that we are here. All you need to do is call 0116 243 7892 and \nquote your practice name and Policy Code.\n\n\n\nIf you want to find out how you can become a Vantage client call 0116 274 9123 and select option one.